Terms of Use

This website is designed to offer you the information needed to make a decision about storing your property at our self storage facility. Every effort is made to keep this site up-to-date and accurate however all pricing herein is subject to change. Availability of products, special offers and unit sizes are available on a first come, first serve basis and may expire without notice. Please contact our rental office to confirm pricing, offers and availability.

Self storage is an affordable option for storing your belongings. It is different from a warehouse in that YOU maintain complete control of the moving and storing process and YOU are responsible for locking and controlling access to your storage unit.

Storm damage, hail, wind, flood, theft, pest damage... these things can happen at your home and they can happen here too so plan accordingly!

All information herein is to be considered opinion. No warranties are given, express or implied. The content of this website contains general information, guidelines and policies. For a complete list of storage policies and requirements, please contact our manager during business hours to view our self storage rental agreement. It will contain the entire requirements and agreement for storage.

Online Account Service Terms of Use

Please read these Terms of Use ("Terms") carefully before using the Online Account Service ("Service") offered by the Lessor in your SELF SERVICE STORAGE RENTAL AGREEMENT.

By creating an account, accessing or using the Service you acknowledge that you are the Tenant or authorized party as described in your SELF SERVICE STORAGE RENTAL AGREEMENT and you agree to be bound by these Terms. If you disagree with any part of these Terms then you may not access the Service.

IMPORTANT NOTICE: If you signed a SELF SERVICE STORAGE RENTAL AGREEMENT prior to the availability of this Service or the agreement did not contain a provision for using this Service then these Terms ammend the change of mailing address, email address and contact phone numbers requirement in that agreement. This Service allows you to update your mailing address, email address and contact phone numbers under "Account Settings" and you expressly acknowledge and agree that by changing your mailing address or email address or contact phone numbers with this Service, those changes will become your contact information of record to be used for all notice requirements contained in your SERVICE STORAGE RENTAL AGREEMENT. Lessor may send notice to any and/or all previous addresses on file but is under no requirement or obligation to do so.

Access to this Service requires a valid storage unit number, gate access code, username and password and it is your duty to keep this information confidential. Contact our rental office as soon as posible if you suspect your access credentials have been compromised.

The Service is a courtesy to tenants leasing storage units and relies on a 3rd party software vendor. The Service may be changed, updated or terminated at any time without notice. If the Service is terminated, all provisions of the Terms which by their nature should survive termination shall survive termination without limitation.

These Terms shall be governed and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Lessors failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

If you have any questions about these Online Account Service Terms, please contact us.

Refund Policy

Rental Agreements with Storage Zone are on a month to month basis with a one (1) month minimum term. You may use the space for a few days, a few weeks or all month however we do not pro-rate rent or offer refunds for unoccupied units or early move-outs.

You can return your purchase of locks, boxes and moving supplies for up to 30 days from the purchase date for a refund. Returned products must be in unused condition and in the original box and/or packaging if applicable. Refund will be for actual price paid with the exception of bulk discount offers in which case non-discounted pricing will apply to all unreturned merchandise and the refund will be for the difference between the amount paid and the non-discounted merchandise total.

Privacy Notice

We have written the following policy to demonstrate our commitment to privacy. This privacy policy describes how we gather and disseminate information. (Note that our web site may contain links to third-party sites and we are not responsible for the privacy policies of these third-party sites.)

Information About Your Computer

Our web servers will automatically log your IP address and browser information to diagnose problems with our web site and to compile demographic and statistical data for internal purposes. This information is collected in aggregate form, without identifying any use individually.

E-Mail

We reserve the right to contact you by e-mail if you have submitted an e-mail address. This contact is generally a specific response to a request you have made via this web site. However, occasionally, we may have an offer or information regarding self storage that we feel may benefit you. We will honor all request to exclude an e-mail address from these mailings with the exception of important account or legal information to an existing tenant as required by law.

Personal Data

In order to contact us via this web site, you must provide your name and a valid e-mail address. Optional information may also be sent such as your address, phone number(s) and comments. This information will be e-mailed to our storage office so that our manager may respond to your request. E-mail transmission may or MAY NOT be via a secure connection. Chances of the information being intercepted are very, very small however it does exist. NEVER submit credit or debit card numbers, social security numbers, personal access codes, etc., unless the form you are using is TRUSTED and specifically requests the information. And then, only submit after you have verified the presence of a secure connection, such as SSL/TLS or similar secure transmission protocols.

Cookies and similar tracking devices

This site may use cookies or other devices to track your use of this web site. For your information and understanding, a cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It serves as your ID card and enables the web server that gave it to you to record your preferences.

Most browsers default to allow or accept cookies, and most services that include similar devices also default to activate or allow the collection of data. You can set your browser to notify you when you receive a cookie, giving you the option to decide whether or not to accept it (however, some web pages, including those that may be contained in web sites linked to this web site, may require an authorization and may not grant you the option of choosing not to accept cookies or similar devices and will likely not allow you to access those pages or any related products or services).

We DO NOT share any information collected as described above with third parties except for the single exception of our facility management software vendor.

Free Truck or Trailer Use!

Each Lubbock Storage Zone location has a truck or trailer available for you to use free when you move in. Advance reservation and restrictions apply. Contact us and we'd be happy to explain the details of this offer.

Find a truck or trailer location

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