What are your rates?

Our rates vary depending on size and type of storage. Please pick one of our Lubbock Storage Zone locations and then select "Sizes & Rates" or call and speak to one of our friendly and knowledgeable storage professionals.

Should I make a reservation?

Availability changes on a daily basis. In order to make sure the space you want is available when you need it, we recommend you make an advance reservation at one of our Storage Zone locations.

Do I need insurance?

You may carry your own insurance (check your homeowner's or renter's policy to see if you are already covered) or apply for insurance coverage from a company that specializes in self-storage insurance. We can provide new tenants with a brochure from one of these companies. Insurance is the tenant's responsibility.

Do you give me a key?

You provide your own lock and key so that you are the only one with access to your unit. You may purchase a high quality lock at our storage office.

Can I pay for my unit over the phone or online?

You may call to make payments by credit card or we can set up your account to automatically charge your credit/debit card each month. We also offer an online account manager where you can make a one-time payment or enable/disable the auto-pay option at your convenience.

What type of payment do you accept?

We accept cash, check, Visa, MasterCard, Discover and American Express at most locations. Payments after hours can be placed in our night payment box. Checks or money orders only... please DO NOT put cash in this box.

Can you receive packages and mail on my behalf?

We will gladly accept packages and mail plus notify you when they arrive. The items will remain in the storage office until you pick them up. Other arrangements can be made on an individual basis. Contact the manager.

I only need storage for a few days, can I rent by the day?

The minimum rental period is 1 month. You may use the space for a few days, a few weeks or all month however we are unable to offer refunds for early move-outs.

What kind of documentation do I need to rent a storage unit?

A valid drivers license or federal ID with picture is required to lease a unit. Motor vehicles, Watercraft and RV must be accompanied by current registration and proof of insurance.

Do you have your own movers?

While we do not offer moving services, there are a variety of local movers available for your use. Check the yellow pages under the heading "movers" or search online for "lubbock movers" for a complete list in our area.

How long will it take to complete my transaction on move-in day?

The entire move-in process should take less than 15 to 20 minutes. Please keep in mind this time could vary depending on whether there are other customers ahead of you when you arrive. Mornings are usually the slowest period of the day while afternoons are busier.

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